Privacy Policy

LifeWise is a Family Operating System mobile application operated for users in India through the official website lifewiseee.com. We help families manage medicine reminders, bills, health records, documents, insurance, and daily routines.

For privacy-related questions, contact us at support@lifewiseee.com.

Depending on how you use LifeWise, we may collect:

• Account information: name, email address, phone number, profile photo, and login credentials (or Google/Apple sign-in identifiers).
• Family member profiles: names, relations, age, date of birth, blood group, phone numbers, and module selections you add in Family Hub.
• Health & reminder data: medicine schedules, doctor appointments, health readings (BP, sugar, weight, etc.), reminder completion status, and caregiver actions.
• Financial & bill data: bill names, due dates, approximate amounts, payment history, expenses, subscriptions, and insurance policy details you enter or scan.
• Documents: files you upload (Aadhaar, PAN, passport, medical records, etc.) stored securely in cloud storage.
• SMS data (optional permission): only bill and payment-related SMS content to detect due dates and amounts, not for advertising.
• Voice & camera inputs: audio for voice reminders and images for bill scan OCR, processed to create reminders.
• WiseAI chat: text queries you send. Family context is injected securely; document images are never sent to AI providers.
• Device & usage data: device type, OS version, app version, crash logs, notification tokens (FCM), and anonymised feature usage to improve reliability.

• To create, schedule, and deliver reminders and push notifications.
• To sync data between family members and caregivers in real time.
• To provide WiseAI answers about your family's reminders, bills, and health summaries.
• To generate insights, reports, and Money Leak detection (Family and Pro plans).
• To process subscriptions and plan billing in INR.
• To provide customer support and respond to your requests.
• To comply with applicable Indian laws and protect against fraud or abuse.

We do not sell your personal data or family health data to third parties.

LifeWise may request permission to read SMS messages solely to detect bill, electricity, mobile recharge, subscription, and bank payment alerts so we can remind you before due dates. You can deny this permission and still use the app by entering bills manually.

We may also request notification, camera, microphone, contacts (for SOS), and biometric permissions, each only for the stated feature. You can revoke permissions in your device settings at any time.

We share data only when necessary:

• Caregivers you authorise: family members you connect with View Only, Can Edit, or Full Access permissions.
• Service providers: cloud hosting, push notifications (Firebase FCM), secure storage (e.g. AWS S3), analytics, and AI APIs, bound by confidentiality and data-processing agreements.
• Legal requirements: if required by Indian law, court order, or government authority.

Data is stored on secure servers with encryption in transit (HTTPS/TLS). We apply access controls, least-privilege principles, and industry-standard security practices. Document uploads are stored in encrypted cloud storage.

While we take reasonable measures to protect your data, no system is 100% secure. Please use a strong password and enable biometric lock in the app.

• Active account data is retained while your account is in use.
• Deleted family members are soft-deleted for up to 30 days, then permanently removed on request.
• You may export your family data as JSON from Profile settings.
• You may request full account and data deletion by emailing support@lifewiseee.com.

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have the right to access, correct, erase, and withdraw consent for certain processing. To exercise these rights, contact support@lifewiseee.com. We will respond within a reasonable timeframe.

LifeWise is designed for family use. Parents or adult caregivers are responsible for adding minor family members and managing their data. Senior members using the app should do so with assistance from family caregivers where needed.

We may update this Privacy Policy from time to time. We will post the updated version on lifewiseee.com with a revised "Last updated" date. Continued use of LifeWise after changes constitutes acceptance of the updated policy.

LifeWise Privacy Team
Email: support@lifewiseee.com
Website: https://www.lifewiseee.com
Country: India